These General Terms and Conditions regulate the relations between AAT Consulting Ltd. and any person who uses the services or has access to the resources provided through www.antoanetadimova.bg website (the “Site”). In case the user does not agree with these General Terms and Conditions or with the rules for using the website, he is obliged to immediately stop using it.

I. DEFINITIONS

When applying these General Terms and Conditions, the following terms and expressions are used in the following sense:

  • Provider – the company “AAT Consulting” EOOD;
  • Electronic store – www.antoanetadimova.bg owned by the Provider, accessible at an Internet address www.antoanetadimova.bg, through which the Users have the opportunity to conclude contracts (agreements) for the purchase and sale of the services offered by the Provider;
  • User – Any person who visits www.antoanetadimova.bg site, regardless of whether he understands and uses its content, whether or not he opens links from the site to its components or other sites, is hereinafter referred to as “user” of the site;
  • Order – each individual request addressed to the Provider by a User for the purchase of services provided on the spot – at the Provider’s office or on the Provider’s Website;
  • Services – various services/products, such as therapy according to the Marisa Peer method (Rapid Transformative Therapy, translation from Rapid Transformational Therapy), therapeutic sessions with hypnosis and hypnotherapy, relaxation audio recordings, online personal development programs offered by the Provider, with a detailed and accessible description of the services (parameters) of the www.antoanetadimova.bg;
  • Parameters of the Service – data on what the Service includes, term of use, possibilities for termination of use, methods and terms of payment and any other information specified by the Provider for each Service offered by it;
  • General Terms and Conditions – the terms and conditions that regulate the use of the Website and its services and resources.
  • Website/Site – a separate space on the Internet with a web address (URL) www.antoanetadimova.bg

II. DATA ABOUT THE PROVIDER

Information according to the Electronic Commerce Act:

  1. Name: “AAT Consulting” EOOD
  2. Headquarters and address: Sofia, ul. “Orel” No 9, apt. 3, sq. Hladilnika, Sofia, P.O. Box 1407
  3. UIC: 208069566
  4. Contact phone number: +359 899 900 610
  5. E-mail: info@antoanetadimova.bg

III. SUBJECT

The site contains written and visual information related to the therapeutic method created by Marisa Peer – Rapid Transforming Therapy (RTT). The therapist Antoaneta Dimova conducts therapeutic sessions with RTT as the main method. The therapist uses hypnosis and hypnotherapy as accompanying therapy methods. The site offers various services/products for a fee, such as live or online therapeutic sessions, relaxation-type audio recordings, online personal development programs. The information from the site can be viewed on any electronic device and printed only for personal and non-commercial purposes by users of the site.
The content of the site is not intended for medical purposes, as stated in the subject matter of the General Terms and Conditions. The company is not a licensed medical institution and does not have medical specialists to provide health services. The company has a professional in the field of therapeutic practice with RTT, hypnosis and hypnotherapy.

IV. PROVISIONING OF THE SERVICE. ACCEPTANCE OF ORDERS

  1. When a User places an order through the online store/checkout, the Provider confirms the acceptance of the order by sending a message to the e-mail address associated with the respective user. It contains information about the paid/ordered service, the General Terms and Conditions, information about the conditions, term and method of exercising the right to withdraw from remote transactions.
  2. The User aagrees that the e-mails sent by the Provider do not need to be signed with an electronic signature in order to have effect.
  3. The statement (Order) for concluding a Contract (Agreement) and the confirmation of its receipt shall be deemed to have been received when their addressees (Users) have the opportunity to access them.
  4. The Provider has the right to change the content, the description and prices of the services offered on the site, they can change the prices and payment methods. Each individual order is executed for a term, in value and under the other conditions explicitly indicated to the User before finalizing the respective order. These terms and conditions bind the Provider only within the respective order that is finalized, and the Provider does not guarantee that in the future the User will be able to purchase services under the same conditions.
  5. The Provider reserves the right to change these GTC at any time. Users will be notified of the changes by means of a message posted in a prominent place on the Website. In case of disagreement with the current version of the GTC, the User should not use the Website or the Services provided through it.

V. PARAMETERS, PRICES, METHODS AND TERM OF PAYMENT FOR THE SERVICE

  1. The Provider provides and the User uses the Service according to parameters and prices announced on the Provider’s website on the Internet: www.antoanetadimova.bg
    In order to use any online service, the User must use a device connected to the Internet, compatible with the technical requirements for viewing and using the Website, as well as pay by bank transfer or other chosen payment method. The Provider reserves the right to change the technical requirements for the use of the Service and periodically change, add or remove payment methods. The Administrator does not exercise control over Skype/Zoom/Viber or other third-party sites, platforms and applications and is not responsible for the User’s inability to access third-party sites, platforms and applications.
  2. The Provider provides the service after payment of a price due by the User according to the parameters of the service chosen by them. Currently, the site is organized in such a way that the User can pay only for the initial consultation. After the completion of this consultation, the therapist assesses whether the User’s topic is suitable for this therapeutic method. Subsequent payments will be made by card or bank transfer to the account of AAT Consulting EOOD provided on the site.
  3. The User pays the price of the Service in advance – for the entire period of provisioning of the Service, except in cases where the parameters of the Service provide for an automatic periodic advance payment (hereinafter referred to as “automatic periodic payment”) or a manual periodic payment depending on the selected program.
  4. The Provider acknowledges receipt of the payment by e-mail and then activates /arranges the provisioning of the respective Service/Product. If an audio recording has been purchased, the Client receives a link from where to download the content to a personal device. If the Client has paid for a preliminary appointment, the Client receives confirmation of the payment and the appointment itself. The therapist will then send a link for an online meeting to the email specified by the Client. Follow-up appointments will be arranged personally with the therapist and will be paid for by card via myPOS or via a bank transfer.
    “AAT Consulting” Ltd.
    UIC/PIC 208069566
    IBAN: BG76BPBI79421026980301
    BIC: BPBIBGSF
    Country: BULGARIA
    Location: Sofia, P.O. Box 1407; Hladilnika, ul. Orel No 9, apt. 3
    Contact phone number: +359 899 900 610.
  5. The services can be paid for via myPOS or by bank transfer to the account indicated on the website:
    “AAT Consulting” Ltd.
    UIC/PIC 208069566
    IBAN: BG76BPBI79421026980301
    BIC: BPBIBGSF
    Country: BULGARIA
    Location: Sofia, P.O. Box 1407; Hladilnika, ul. Orel No 9, apt. 3
    Contact phone number: +359 899 900 610.

VI. RIGHTS AND OBLIGATIONS OF THE USER

  1. The User declares that the personal data provided by them are correct, confirming that they are familiar with the voluntary nature and conditions for the provisioning and processing of personal data, as well as with the consequences of refusal to provide them but only for the purposes provided for in the current legislation.
    By accessing the Website, the User accepts that the personal data they provide may be collected, processed and stored by the Administrator for the purpose of proper, trouble-free and complete use of the Website, in accordance with the GTC and the Personal Data Protection Policy published on the Website, which is an integral part of the GTC.
    The Controller takes measures to protect the personal data of the Users, in accordance with the requirements of the Personal Data Protection Act, GDPR and other applicable provisions of Bulgarian and European law.
    For the performance of some of the Services, the User must provide certain information to the Provider via email or in another way agreed between the parties. In case of non-fulfillment of this obligation of the User, the Provider has the right to refuse the service or change the date of the Service if the User fulfills the obligation with a delay.
    The Provider sends the User an RTT questionnaire and an Informed Consent after the User has booked an Initial Consultation. The User should send the Therapist the completed RTT questionnaire and Informed Consent 2 working days before the date of the consultation.
  2. The User has the right to use the Services purchased by him/her only personally.
  3. In case of change of the identity data specified during registration, the User is obliged to update them in a timely manner in compliance with the requirement that they are accurate, true and complete.
  4. All purchased services associated with the User’s user profile can be used after payment for their use in the respective manner specified in Chapter V, item 5.
  5. In case of purchased Service, the User has no right to unilaterally terminate the Agreement for the use of the Service before the expiration of the prepaid period, except in case of culpable behavior of the Provider.

  6. 6.1. Right of withdrawal of the User.
    On the basis of Article 57, paragraph 1, item 13 of the Consumer Protection Act (CPA), the right of withdrawal can NOT be exercised in relation to the digital content (digital course), for access to which the User has paid.
    By accepting these GTC, the User confirms that they are informed and they agree with the impossibility of exercising the right to withdraw from the remote contract in all cases in which they have been provided with digital content or access to it.
    By accepting these GTC, the User confirms that they are informed and they agree with the impossibility of exercising the right of cancellation after digital content or access to such has been provided.
    By accepting these GTC, the User confirms that they are informed and they agree with the impossibility of being refunded for digital content or access to such in connection with the preceding provisions.
    6.2. The User has the right to withdraw from the Consultation Agreement without giving a reason, without owing compensation or penalty within 14 calendar days from the date of conclusion of the Consultation Agreement by the User, unless the performance of the same has not begun at the time of withdrawal. The Provider grants the User the right, when concluding an agreement for an Initial Consultation and a specific day and time agreed with the Provider for its provisioning, the User to refuse or change the day and time after the Provider’s prior consent, but no later than 24 hours before the agreed Initial Consultation.
    The User may exercise their right of withdrawal by filling in a Withdrawal Form from the concluded Contract, within the specified period, and sending it to the Provider via e-mail. In this case, the User will be informed on a durable medium (by e-mail specified by the User) with a message of receipt of the refusal. The User may also exercise this right by submitting a completed Standard Withdrawal Form by mail to an address in Sofia, Ul. “Orel” No 9, apt. 3, Hladilnika, Sofia, P.O. Box 1407.
    6.3. In case of refusal by the User, the Provider will refund the payment made by the User using the same means of payment used by the User in the initial transaction, unless the User has accepted an explicit offer from the Provider to use another means of payment and provided that this is not related to costs for the User.
    6.4. When the User, within the meaning of the Consumer Protection Act, has made a remote purchase by declaring, for the purposes of Art. 49 of the Consumer Protection Act, that he requires the Provider to start the provisioning of services before the expiration of the period for exercising the right of withdrawal, the Provider shall deduct from the amount they refund to the User, the proportional value of what has actually been granted to them up to the time of exercising the User’s right to withdraw from the Contract.
  7. It is prohibited to perform any of the following actions by the User:
    7.1. Recording, downloading, processing and copying the Website, the content published on it and the consultations provided, as well as sharing, distributing, broadcasting and transmitting them to other websites, social networks, etc., and disclosing them to third parties, including, but not limited to, by means of mass communication, by transmitting them on a hardware carrier, etc.
    7.2. The use of any automated or non-automated processes to collect, store, archive or retrieve information about other Users of the Services and the Website, or in any way to systematically extract information from the Provider’s Website.
    7.3. Circumventing, removing, manipulating any elements of the security and the measures and technical means put in place to protect the Services and the Website from unauthorized access, hacker and other malicious attacks and destructive actions, including but not limited to any actions that aim or result in blocking access to the Services and/or the Website, loading and distributing illegal content, destroying in whole or in part the functionality of the Services and the Website, theft and loss of data from the services and resources of the Website.
    7.4. Obstructing or restricting other Users, in any way, to the Services, to the Website or to any part of its content.
  8. The user has the right to:
    8.1. To lawfully use the Website and all Services and resources for the purposes and within the limits of these GTC.
    8.2. To receive the services and content for which they have made a valid order.
    8.3. To freely choose an appointment for consultation from the available available dates and times and after coordination with the Provider.
  9. It is recommended that users who suffer or have suffered from any of the listed conditions/disorders consult a medical professional before using products/services offered on the www.antoanetadimova.bg website.
    RTT is not recommended for users who have had and have:
    – epileptic seizures or epilepsy (this also applies to the user’s parents);
    – auditory or visual hallucinations;
    – dissociative disorders or personality disorders;
    – schizoaffective disorder or schizophrenia;
    or for users who are under psychiatric treatment and are taking medication/antidepressants.
    Services should not be considered as and do not replace professional psychological, medical or diagnostic consultations. In the presence of a health problem, the User should seek advice from the general practitioner or medical specialist in the relevant field.
  10. The Company is not responsible for the use by Users of a purchased product/service from www.antoanetadimova.bg site, including for health problems that the user may receive as a result of using a product/service on the site, taking into account the characteristics of each organism and the diseases/physiological conditions that anyone can suffer from. By purchasing it, Users declare that they are solely responsible for the use of the service and the way it is used, as well as declare that they are familiar with the general terms and conditions according to which they must consult a doctor before using products/services on the site (point 9 above).

VII. RIGHTS AND OBLIGATIONS OF THE PROVIDER

  1. The provider shall have the right to:
    1.1. At any time, at their own discretion, to make changes to the Services and the Website in connection with the maintenance, development and/or improvement of the quality of the Services provided, as well as to expand the scope of the Services, to make changes in the materials, content and prices published on the Website without being responsible for this.
    1.2. Block the User’s access to the Services and/or the Website in whole or in parts thereof, in the event of:
    • violation by the User of the GTC, the Personal Data Policy and other terms and regulations that are an integral part of the GTC;
    • non-payment of the price of the Service/s;
    • committing, attempting or real danger of being committed by the User or by persons using his account, illegal actions, or actions that threaten the security and functioning of the Services and/or the Website, or affect the legitimate interests of the Users, the Provider or its partners, contractors and other related parties, or other significant public interest must be preserved.
    1.3. In order to improve the quality of the Services, when performing maintenance, repairing damages, updating information and other related activities, the Provider has the right to temporarily limit or suspend the provision of the Services and access to the Website.
    1. The Provider undertakes:
      2.1. To provide access to the Services, the Website and the content published therein to the User in accordance with these GT&C after payment of the relevant price by the User.
      2.2. To perform the services with the required quality and in accordance with the existing professional standards.
  2. By accepting these General Terms and Conditions and sending a request for the purchase of a Service, the User agrees to receive from the Provider monthly newsletters, system, promotional and other messages related to the Service.
  3. In case of impossibility to provide the services requested by the User, the Provider shall notify the User thereof as soon as possible.
  4. The Provider shall be obliged to refund to the respective User in full all amounts unjustifiably received by the User, without undue delay and no later than 14 (fourteen) days from the date on which the grounds for refund arose.
  5. The Provider shall be obliged to refund the amounts received using the same means of payment used by the User in the initial transaction, unless the User has accepted an explicit offer of the Provider to use another means of payment and provided that this is not associated with costs for the User.
  6. The Provider has the right, without prior notice and without owing compensation, to unilaterally terminate the contract in case it finds that the User is using the site in violation of these General Terms and Conditions or the legislation of the Republic of Bulgaria.
  7. Intellectual property.
    8.1. The Site www.antoanetadimova.bg and all content, as well as the related trademarks, are objects of intellectual property, protected by the applicable Bulgarian and international legislation.
    8.2. The content on the site may not be copied and used by third parties without the explicit written consent of the copyright holder.
    8.3. The content of all texts, books, audio recordings and products, but not limited to, which are sold on the site www.antoanetadimova.bg may not be copied, used and/or distributed on the Internet by third parties without the explicit written consent of the copyright holder.
    8.4. By performing any Service, the User obtains a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to access and use the Service, content or other materials only for personal, non-commercial use by the User.
    8.5. The use of the Services does not grant the User any intellectual property rights over any part of the Service and/or the resources on the Website. The User is financially responsible for the damages caused by each individual infringement of the Provider’s intellectual property rights and the Therapist’s copyrights.

VIII. RIGHTS OF THE INFORMATION SOCIETY SERVICES USERS

The supervisory authority for the protection of consumer rights in Bulgaria is the Commission for Consumer Protection with address: 1000 Sofia, ul. “Vrabcha” No 1, fl. 3, 4 and 5 and support phone number: 0700 111 22, website: www.kzp.bg.
In case of a dispute regarding obligations arising from contracts for online sales, where no agreement has been reached, the User may refer the dispute to the Alternative Dispute Resolution (ADR) bodies under the terms and conditions of Art. 181a et seq. of the CPA. Additional information on the alternative resolution of consumer disputes can be found on the website of the Commission for Consumer Protection at www.kzp.bg and on the platform for online dispute resolution ODR .

IX. OTHER REGULATIONS

  1. The User and the Provider undertake to protect each other’s rights and legitimate interests, as well as to keep their trade secrets, which have become known to them in the process of execution of the contract and these General Terms and Conditions.
  2. If necessary, the Provider has the right to unilaterally make amendments and/or supplements to these General Terms and Conditions, in which case they notify the users within seven days and provide them with a one-month period to familiarize themselves with the changes.
  3. Within this one-month period, the Users may declare with an explicit written message to the Provider that they do not accept the amendments and/or additions to the General Terms and Conditions.
    4. In case the User does not explicitly object within the one-month period, it is considered that they accept the amendments and/or supplements and they are valid in the relations between the parties and bind them in the future. The amendments and/or supplements to these General Terms and Conditions shall not affect the relations between the Provider and the User for validly requested and accepted for executed orders prior to the amendments and supplements to the General Terms and Conditions. In this case, until the expiration of the term of execution of the orders, the General Terms and Conditions in force at the time of acceptance of the orders will apply in the relations between the parties. The above does not release the Provider from the obligation to notify the Users of the adopted amendments and supplements to the General Terms and Conditions, and they will bind the parties after the expiration of the term of the respective orders accepted for execution. For the avoidance of any doubt, the parties agree that the exchange of electronic messages between the Provider and the User at the e-mail addresses specified by them will be considered a written form of communication.
  4. For the issues not regulated by these GT&C, the provisions of the current Bulgarian legislation shall apply.
  5. Invalidity of any of the provisions of these General Terms and Conditions does not lead to the invalidity of the General Terms and Conditions in their entirety. The General Terms and Conditions enter into force on 18.02.2025 and are published on the website www.antoanetadimova.bg on 18.02.2025.